Check the listing for details. Fully Refurbished Mitel 5020 IP Phone (Black). Condition: Seller refurbished. Listed at 25.00 USD. You are bidding on a Fully Refurbished Mitel 5020 IP Phone (Black), (SEE PHOTOS). THESE PHONES ARE REFURBISHED, TESTED AND Guaranteed WORKING. THESE PHONES INCLUDE THE HANDSETS, DESIS, PLASTICS, HANDSET CORDS, AND LINE CORDS. Key Features: Mnfr. Part #: 50000380 Built-in speaker Handsfree operation (half duplex) 2-line, 20-character backlit display with contrast adjustment Context sensitive softkeys for feature-set customization Phonebook Volume/Ringer Control CLID (Caller ID) Off-hook voice announce On hook dial 14 programmable multi-function keys (for speed dialing, broadcast groups, line appearances, feature access) 8 function keys: hold, superkey for feature access, message information, speaker, microphone, transfer/conference, redial, cancel Dedicated headset jack Speed calling Call Me Back Placing calls on hold Transferring calls Setting up conference calls Voicemail access – large message waiting lamp Last number redial Automatic Call Distribution (ACD) Agent and Supervisor support Wall Mountable (desk/wall stand included) Winning bidder to pay $9.95(U.S) for shipping and handling (to the lower 48-states). International Purchases can only be done through eBay's global shipping. US Protectorates (GU, PR, AK, HI, etc) will require extra shipping which will be calculated and provided for each order before shipping.Please note that returns are not accepted on international orders (Global Shipping). If you have any questions please contact us and we will be more than happy to answer any questions.